Embrace a technical support role with F12 as a Service Desk Analyst, providing effective solutions to clients' IT issues both in-person and remotely. Enhance your technical troubleshooting skills in network infrastructure, servers, and applications. As a valued member of the Service Delivery team, your goal is to offer high-quality assistance to clients while adhering to F12’s established policies.

The position is ideal for those seeking to deepen their IT knowledge through hands-on experience and coaching from seasoned technicians. Key Responsibilities:
Provide end-user IT support and troubleshoot issues
Build relationships and understand client preferences
Respond quickly and tactfully to client inquiries
Maintain ticket accuracy and documentation
Update shared resources to enhance team efficiency Requirements:
Minimum 1-year experience in Service Desk/IT support
Knowledge of Windows Servers and Networking
Solid analytical skills and problem-solving mindset
Certifications in Microsoft or CompTIA A+/Network+ preferred
Ability to work on-call or after hours Leverage your technical passion to deliver exceptional service in the IT support landscape at F12.

📌 Service Desk Analyst At Edmonton (Canada)
🏢 F12.net
📍 Canada