Elevate your career with Export Development Canada as a Senior Business Systems Analyst focusing on ServiceNow Customer Service Management. Partner with key stakeholders to enhance service delivery and platform capabilities. In this senior role, you'll assess complex business needs and lead analysis for ServiceNow CSM initiatives. You'll collaborate with product owners, developers, and architects to gather requirements and ensure quality solutions.

Experience in managing requirements, case management, and workflow automation is essential for success in this impactful position. Key Responsibilities:
Lead analysis of ServiceNow Customer Service Management initiatives
Collaborate with stakeholders to gather and document requirements
Design capabilities for case management and service delivery models




Identify workflows to enhance service delivery and operations
Maintain comprehensive documentation for platform standards Requirements:
Minimum 7 years in Business Systems Analysis or related field
Significant experience in enterprise technology platforms
Proficiency with ServiceNow Customer Service Management
Robust understanding of service delivery and workflow automation
Excellent communication and facilitation skills Bring your expertise in business analysis, service management, and stakeholder collaboration to shape EDC’s digital future.

📌 Senior Business Analyst For Edc's Csm Calgary (Canada)
🏢 Export Development Canada | Exportation et développement Canada
📍 Canada