Job Title: Banquet Event Administrator & Logistics Coordinator Location: Thorold, ON Job Type: Full-Time / Permanent (Part-Time Schedule: Monday to Friday, daytime office hours (e.g., 9:00 AM – 5:00 PM; flexible within core operating hours)

About the Role We are seeking an organized, detail-oriented Banquet Event Administrator & Logistics Coordinator to manage our booking communications and back-end event operations.

In this desk-based role, you will serve as the communication bridge between our clients and our operational teams (kitchen, decorators, and floor staff). You will manage incoming inquiries that have been pre-screened through our booking platform, finalize contracts, and produce clear, accurate event specifications.

Note: This position is strictly administrative and desk-based. No in-person site tours or weekend event-day floor hosting are required.

Key Responsibilitirs

- Lead Follow-Up & Intake: Respond promptly to incoming phone calls, emails, and screened digital leads. Answer client questions regarding menus, bar packages, pricing, and venue policies.
- Booking & Contracts: Prepare and issue booking agreements, track contract status, process deposits, and send balance reminders.
- Client Detail Coordination: Liaise with booked clients leading up to their event date to confirm final guest headcounts, meal selections, dietary restrictions, floor plans, and service timelines.
- Internal Handoff (BEOs): Draft and distribute precise Banquet Event Orders (BEOs)



weekly to ensure the head chef, kitchen team, decorating crew, and floor manager are fully aligned.
- Calendar & File Management: Maintain the central event booking calendar and update client files so all notes, floor layouts, and special requests are documented in real time.

Qualifications
- Experience: 1–3 years of experience in office administration, customer service, or hospitality/event coordination (experience with banquet orders, catering, or restaurant operations is an asset).
- Communication: Exceptional verbal phone etiquette and clear, skilled written email communication.
- Attention to Detail: Meticulous approach to tracking details (e.g., severe allergies, custom menu choices, room setup requests).
- Tech Proficiency: Comfortable with digital booking/CRM platforms, email management, and basic spreadsheet/word processing software (Google Workspace or Microsoft Office).
- Reliability: Self-motivated with the ability to manage task timelines independently in a steady-paced office environment.

Benefits & Work Perks
- Consistent weekday daytime schedule (no late nights or on-site event shifts required).
- Friendly, supportive team environment.
- On-site parking.

How to Apply Please submit your resume along with a brief summary of your administrative or customer service experience. Pay: $17.60-$33.48 per hour

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Banquet Event Administrator & Logistics Coordinator (Fonthill)
🏢 Amicis Banquet Centre
📍 Fonthill