- Prepare, review, and follow up on customer quotations
- Provide technical support, product recommendations, costing, and proposal development
- Translate customer requirements into accurate product and solution recommendations
- Process customer orders and monitor order status through completion
- Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
- Communicate with customers by phone and email regarding products, orders, and technical inquiries
- Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
- Deliver after-sales support to ensure customer satisfaction
- Support business growth by identifying opportunities and strengthening customer relationships
- Prepare proposals based on customer requirements, market conditions, and product offerings
- Maintain accurate records and documentation related to quotes, orders, and projects
- Compile and organize vendor documentation for customer projects
- Support collections and payment follow-up activities with the Accounting team
- Follow established sales processes, systems, and procedures to ensure operational efficiency

Requirements

- College diploma in a related field
- 3 to 6 years of experience in a technical sales, customer service, inside sales, or related role
- Proficiency with order entry and quoting systems (Epicor P21 or similar)
- Understanding of customer service principles and best practices
- Strong verbal and written communication skills




- Solid problem solving and troubleshooting abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and accuracy
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong organizational and customer service skills
- Ability to work collaboratively within a team environment
- Bilingual English and French is desirable

Core Competencies

Demonstrates expertise in technical sales and customer service, with a strong focus on proposal development, order processing, and customer relationship management. Proficient in utilizing order entry systems and Microsoft Office to enhance operational efficiency and support business growth.

Highest-signal resume keywords

- Technical Sales Experience
- Order Entry Proficiency
- Customer Service Principles
- Bilingual English And French
- Strong Communication Skills

Hard Skills

- Proposal Development
- Order Processing
- Quoting Systems
- Costing
- Technical Support
- TroubleshootingRecord Maintenance
- Vendor Coordination
- Collections Support
- Microsoft Office

Soft Skills

- Attention To Detail
- Organizational Skills
- Problem Solving
- Collaboration
- Customer Relationship Management

Certifications & Qualifications

- College Diploma In Related Field

Industry Keywords

- Customer Quotations
- After-Sales Support
- Sales Processes
- Operational Efficiency
- Market Conditions

Tools & Technologies

- Epicor P21
- Order Entry Systems

📌 Bilingual Application Specialist I (Laval)
🏢 Jobtailor
📍 Laval