Prepare, review, and follow up on customer quotations Provide technical support, product recommendations, costing, and proposal development Translate customer requirements into accurate product and solution recommendations Process customer orders and monitor order status through completion Coordinate with suppliers and vendors to ensure timely delivery and issue resolution Communicate with customers by phone and email regarding products, orders, and technical inquiries Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns Deliver after-sales support to ensure customer satisfaction Support business growth by identifying opportunities and strengthening customer relationships Prepare proposals based on customer requirements, market conditions, and product offerings Maintain accurate records and documentation related to quotes, orders, and projects Compile and organize vendor documentation for customer projects Support collections and payment follow-up activities with the Accounting team Follow established sales processes, systems, and procedures to ensure operational efficiency Requirements ~ College diploma in a related field ~3 to 6 years of experience in a technical sales, customer service, inside sales, or related role ~ Proficiency with order entry and quoting systems (Epicor P21 or similar)



~ Understanding of customer service principles and best practices ~ Strong verbal and written communication skills ~ Strong problem solving and troubleshooting abilities ~ Ability to manage multiple priorities in a fast-paced environment ~ Strong attention to detail and accuracy ~ Proficiency with Microsoft Office (Word, Excel, Outlook) ~ Strong organizational and customer service skills ~ Ability to work collaboratively within a team setting ~ Bilingual English and French is desirable Core Competencies Demonstrates expertise in technical sales and customer service, with a strong focus on proposal development, order processing, and customer relationship management. Proficient in utilizing order entry systems and Microsoft Office to enhance operational efficiency and support business growth. Highest-signal resume keywords Technical Sales Experience Order Entry Proficiency Customer Service Principles Bilingual English And French Strong Communication Skills Hard Skills Proposal Development Order Processing Quoting Systems Costing Technical Support TroubleshootingRecord Maintenance Vendor Coordination Collections Support Microsoft Office Soft Skills Attention To Detail Organizational Skills Problem Solving Collaboration Customer Relationship Management Certifications &

Qualifications ~ College Diploma In Related Field Industry Keywords Customer Quotations After-Sales Support Sales Processes Operational Efficiency Market Conditions Tools & Technologies Epicor P21 Order Entry Systems

📌 Bilingual Application Specialist I (Laval)
🏢 Jobtailor
📍 Laval