Bilingual Crisis Support Worker - Remote Manager, People and Clinical Performance Hourly Wage Overnight Premium: Remote – Full time Shift ID Shift Schedule Week 1 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET Week 2 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET Week 3 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET Week 4 - Thursday, Friday and Saturday from 23:30 to 07:00 ET and Wednesday from 18:00 to 01:30 ET Posting period Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud?

Kids Help

Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. Supervise volunteer crisis responders through an online platform

- Ensure that people who use our service receive timely, high-quality support Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
- Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
- Liaise with emergency and child protection services as required
- Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
- Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
- Master degree in these fields or related field is considered an asset
- A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
- Valuable knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc. Knowledge of laws and services that affect the lives of Canadian children and youth
- Bilingualism (French and English)



Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. About KHP, Canada’s Unlock The Hope Youth Charity Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings atKidsHelpPhone.ca. Inclusion, Diversity, Equity and Accessibility (IDEA) KHP has a role to play in effecting social change and advancing equity. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. As such, we welcome applicants from equity-deserving communities (e.g.

Indigenous

Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. KHP welcomes applications from people living with disabilities.

Emergency Travel Assistance

Employee and Family Assistance Program (EFAP)

📌 Bilingual Crisis Support Worker, Remote - FT - Outside QC/ON (Quebec City)
🏢 Kids Help Phone
📍 Quebec City