- Communicate professionally with customers via phone, email, and chat
- Manage the Customer Service email inbox, ensuring timely and accurate responses to all inquiries
- Follow up on customer requests after initial contact to ensure needs are fully met and outstanding issues are resolved
- Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system
- Conduct regular follow-ups on open tickets every two weeks
- Generate shipment numbers for the Lab to facilitate re-shipment of returned orders
- Provide the 3PG team with weekly backorder reports
- Submit billing adjustments through the FAN (Financial Accounting System)
- Track shipments internally and externally, investigating and resolving short shipment claims
- Create and issue return authorization numbers as needed
- Process Speedy invoices and credits for the Finance Department
- Support other Customer Service team members with daily tasks as required

Requirements

- 1-3 years of experience in a customer service or administrative role, preferably working with both retailers and end users
- Strong customer service skills, including active listening, problem-solving, and conflict resolution
- Exceptional organizational and interpersonal skills
- Ability to interact professionally, take ownership of issues,



and follow through to resolution
- Proficient computer skills, including accurate data entry and the ability to learn and use various software applications effectively
- Previous experience working with SAP is a strong asset
- Excellent verbal and written communication skills in both English and French are required

Core Competencies

Demonstrates robust customer service skills with a focus on active listening, problem-solving, and conflict resolution. Proficient in managing customer inquiries and utilizing software applications, including SAP, to ensure efficient operations.

Highest-signal resume keywords

- Customer Service Experience
- Active Listening
- Problem-Solving
- SAP Proficiency
- Bilingual Communication

Hard Skills

- Data Entry
- GOMS Ticket System
- Billing Adjustments
- Return Authorization Processing
- Shipment Tracking

Soft Skills

- Organizational Skills
- Interpersonal Skills
- Conflict Resolution
- Professional Communication

Industry Keywords

- Customer Service
- Retail
- Administrative Role
- Backorder Reports
- Short Shipment Claims

Tools & Technologies

- FAN (Financial Accounting System)
- SAP
- Email Management Software

📌 Bilingual Customer Service Representative (Mississauga)
🏢 Jobtailor
📍 Mississauga