Join Maplesoft Group as a Bilingual Customer Service Representative in Montreal, QC. This hybrid position involves providing top-notch service in both French and English to advantages participants through various communication channels. The role focuses on delivering professional customer service by handling inquiries from active and retired participants.

Candidates should excel in both verbal and written communication skills in French and English. The position emphasizes problem-solving, accurate information delivery, and seamless collaboration with internal teams for complex inquiries. Key Responsibilities:

- Deliver professional service via phone, email, and chat
- Respond accurately to benefits inquiries from participants




- Guide participants through procedures and next steps
- Investigate and escalate complex issues for resolution
- Act as a liaison between participants and internal teams

Requirements:

- Minimum 1 year in customer service roles
- Fluency in French and English
- Strong communication and problem-solving skills
- Ability to navigate Microsoft Windows and related applications
- Adaptability to changing priorities

Provide exceptional bilingual support to benefits participants with Maplesoft Group in Montreal.

📌 Bilingual Customer Service Role Montreal
🏢 Maplesoft Group, an SEB
📍 Montreal