Enhance customer interactions at our company as a Bilingual Customer Service Specialist. Utilize your English and French skills to manage inquiries and improve issue resolution every day. In this role, you will leverage your 1-3 years of customer service experience to engage professionally with customers via multiple channels.

Your primary responsibilities include managing email responses, monitoring ticket requests using GOMS, and generating backorder reports. Exceptional interpersonal abilities will help you take ownership of issues and ensure all customer needs are met relentlessly. Key Responsibilities:

- Communicate with customers through phone, email, and chat
- Manage the Customer Service email inbox effectively




- Follow up on customer requests to guarantee resolution
- Review and assign GOMS gifting tickets promptly
- Process invoicing and adjustments for accuracy

Requirements:

- 1-3 years in customer service or administration
- Solid bilingual communication skills in English and French
- Proficient in SAP and other software applications
- Excellent organizational and problem-solving abilities
- Experience with issue resolution and active listening

Bring your bilingual abilities and customer service dedication to excel in this impactful role.

📌 Bilingual Customer Service Specialist (Mississauga)
🏢 Jobtailor
📍 Mississauga