Transform consumer experiences as a Bilingual Customer Service Representative with Skechers, where comfort meets quality. This role emphasizes engaging interactions over various communication channels to support Skechers' ecommerce and retail initiatives. At Skechers, the Comfort Technology Company, you'll be instrumental in assisting consumers linked to our Plus program while providing seamless service.

Your bilingual fluency in French and English will be essential in addressing inquiries and resolving challenges promptly and effectively, contributing to an exceptional consumer journey. Key Responsibilities:

- Manage high-volume consumer inquiries across multiple platforms
- Ensure friendly, skilled service to enhance satisfaction
- Utilize internal systems for effective follow-up
- Process returns and exchange requests efficiently
- Collect feedback for continuous service improvements

Requirements:

- Fluent in French and English
- High school diploma or equivalent
- Previous consumer service experience preferred
- Familiarity with Microsoft Office
- Excellent communication and time management skills

Utilize your multilingual skills to enhance Skechers' consumer relations and embrace the culture of quality and innovation.

📌 Bilingual Customer Service Representative (Mississauga)
🏢 Skechers U.S.A.
📍 Mississauga