Become a vital part of Manulife's Canadian Segment Operations Excellence Team as a Business Systems Analyst. Focus on Salesforce Service Cloud solutions while ensuring customer-centric service delivery through innovative technologies. In this hybrid role, you will collaborate within a Salesforce agile squad to implement diverse initiatives, analyze user stories, and resolve technical issues.

Your expertise will enhance business processes, mitigate risks, and foster successful project outcomes. This position requires strong analytical skills and a proven background in configuring Salesforce solutions, particularly in case management and contact center operations. Key Responsibilities:

- Support Salesforce initiatives within the agile squad




- Analyze user stories and acceptance criteria
- Design Salesforce Service Cloud solutions and automate tasks
- Collaborate with business partners on outcomes
- Facilitate effective communication across teams Requirements:
- Minimum 5 years in business/technical analysis roles
- Experience with Salesforce Service Cloud
- Robust problem-solving and organizational skills
- Ability to deliver concise presentations
- Familiarity with AI and automation concepts Utilize your analytical and technical skills to drive excellence as a Business Systems Analyst at Manulife.

📌 Business Systems Analyst at Manulife (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality