Title: Business Systems Analyst – Salesforce / CRM - REMOTE

Experience: 9+ years

Job Summary

We are seeking a Business Systems Analyst with strong Salesforce/CRM experience to partner with Product Management, Salesforce teams, technical teams, and business stakeholders to gather, analyze, and document business and technical requirements.

The successful candidate will translate business objectives into user stories, acceptance criteria, process flows, functional specifications, and solution requirements to support Agile delivery within the Salesforce ecosystem.

The role will work across Sales Cloud, Service Cloud, and Experience Cloud , ensuring requirements are complete, testable, traceable, and aligned with business objectives, system capabilities, and applicable regulatory standards.

Required Qualifications

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- 3–5 years of experience as a Business Analyst, Business Systems Analyst, Systems Analyst, or Product Delivery Analyst.
- Hands-on experience working with Salesforce CRM .




- Experience with Salesforce Sales Cloud and/or Service Cloud .
- Strong experience with requirements gathering, documentation, user stories, and acceptance criteria.
- Experience working in Agile/Scrum environments .
- Solid understanding of SDLC and software delivery processes.
- Excellent stakeholder management, communication, facilitation, and analytical skills.

Technical Skills
- Salesforce/CRM: Sales Cloud, Service Cloud, Experience Cloud, Data Model, Objects, Security, Flows, Validation Rules, Reports & Dashboards
- Business Analysis: Requirements Gathering, User Stories, Acceptance Criteria, Process Mapping, Impact Analysis, Functional Specifications
- Data & Integration: SQL, SOQL, REST/SOAP APIs, Bulk API, Data Mapping & Validation, Salesforce Integrations
- Agile & Tools: Agile/Scrum, SDLC, Sprint Planning, Backlog Refinement, UAT, MS Office, Visio
- Industry: Healthcare / Health Insurance, Salesforce Certifications preferred

📌 Business Systems Analyst – Salesforce / CRM - REMOTE (Canada)
🏢 Yochana
📍 Canada