Elevate customer engagement as a Loyalty and Retention Specialist with Bell in hybrid work mode. Focus on driving churn reduction and enhancing customer experiences for Wireline Residential Services.
As a crucial member of Bell's Wireline Loyalty & Retention Team, you will boost customer lifetime value by implementing churn-reduction strategies, enhancing product introduction, and managing end-of-life product transitions. Your key responsibilities encompass engaging existing customers and seamless technology upgrades across a diverse portfolio including Internet, TV, and Home Phone.
Key Responsibilities
Develop proactive engagement campaigns to reduce churn
Design launch strategies for recent products and features
Manage communications for phasing out legacy products
Lead campaigns transitioning customers to fibre networks
Collaborate for frictionless customer upgrade experiences
Requirements:
University degree in Business, Marketing, or a related field
3+ years in loyalty marketing or customer lifecycle management
Proven migration or technology transition management experience
Solid proficiency in MS Excel and PowerPoint
Exceptional interpersonal and communication skills
Deliver impactful loyalty strategies while enhancing customer experiences within Bell's vibrant working workplace.
📌 Loyalty And Retention Specialist At Bell Toronto
🏢 Bell
📍 Toronto