Enhance guest experiences at Thermea Spa Village Whitby as the Operations Manager. Lead a dedicated team to foster exceptional service in a serene wellness workplace. In this full time role, oversee operations, focusing on guest satisfaction and team development within the spa village.

You will report to the Assistant Director of Operations, managing daily activities that ensure a seamless guest experience. This position requires a blend of leadership skills and a passion for wellness, making it essential to cultivate positive relationships while optimizing processes. Key Responsibilities:
Act as Manager on Duty, overseeing all spa departments
Resolve guest complaints promptly and effectively
Develop organizational standards for guest experiences




Supervise and mentor the Guest Experience Supervisor team
Ensure cleanliness and safety of the spa premises Requirements:
Minimum five years in wellness, hospitality, or tourism
At least three years in a leadership role
Solid MS Office skills required
Excellent communication and relationship-building abilities
Problem-solving skills and capacity to multi-task Elevate guest experiences through leadership and an unwavering commitment to quality customer service at Thermea Spa Village Whitby.

📌 Guest Experience Operations Manager Whitby
🏢 Groupe Nordik
📍 Whitby