Join Manulife as an Inforce Case Coordinator, expertly providing prioritized service from 8:00 am-6:00 pm EST.

Your role focuses on nurturing distributor relationships and elevating service standards. In this dynamic position, you will be part of a dedicated Inforce Coordination team, driving revenue through exceptional customer experiences. Utilizing your organizational skills, you'll navigate inquiries and collaborate across teams to deliver effective solutions for MGAs and Elite Advisors. Your empathetic approach will play a key role in case resolution. Key Responsibilities:

- Acknowledge and respond to inquiries with urgency
- Establish meaningful relationships to improve service experience
- Educate distributors on Manulife’s tools and resources




- Communicate effectively with internal teams for seamless service
- Take ownership of inquiries until complete resolution

Requirements:

- Relevant post-secondary education or equivalent experience
- Minimum of 2 years in customer service roles
- Familiarity with various insurance product lines is a plus
- Solid communication and problem-solving skills
- Willingness to operate in a hybrid work setting

Embrace the chance to enhance distributor experiences through your customer-focused initiatives at Manulife.

📌 Case Coordinator in Insurance at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario