Enhance donor journeys with Canadian Blood Services as a Manager in Donor Experience Strategy located in Ottawa or Toronto. This hybrid role emphasizes strategic leadership and service design. As a Temporary full time Manager in the Insight and Donor Experience team, you will translate complex insights into practical strategies that elevate donor satisfaction and retention.

With a focus on collaboration and data-driven decision-making, your expertise in human-centered design will help shape improvements across channels, enhancing donation frequency. Key Responsibilities:
Map donor journeys to identify key enhancement opportunities
Develop organization-wide donor experience strategies




Lead cross-functional collaboration for consistent donor experiences
Translate donor insights into practical initiatives
Guide performance indicators and executive reporting Requirements:
University degree in Business, Marketing, or related fields
Minimum 5 years in customer experience strategy
Robust knowledge of human-centered design and service design
Proficiency with design and project tools
Leadership experience in cross-functional teams Drive impactful changes in donor experiences with your strategic insights and team-oriented leadership.

📌 Manager, Donor Experience Strategy Ottawa
🏢 Canadian Blood Services
📍 Ottawa