Overview

Join our dynamic hospitality team as a Front Desk Supervisor, where you'll lead the front desk operations with energy and enthusiasm! In this pivotal role, you'll be the first point of contact for our guests, ensuring a seamless and welcoming experience from check-in to check-out. Your leadership will foster a positive environment, uphold exceptional customer service standards, and coordinate daily front desk activities to keep everything running smoothly.

If you thrive in rapid-paced settings and love engaging with people from diverse backgrounds, this is your chance to shine in a vibrant hospitality workplace.

Responsibilities
Oversee daily front desk operations, ensuring efficient check-in and check-out processes for all guests
Supervise and support front desk staff, providing training and guidance to uphold service excellence
Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
Handle guest requests, complaints, and special accommodations with a proactive and positive attitude
Maintain accurate records of reservations, guest information,



and billing details
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
Assist in developing and implementing customer service protocols to enhance guest experiences
Ensure adherence to hotel policies, safety procedures, and quality standards at all times

Skills
Multilingual or bilingual abilities to communicate effectively with diverse guests
Excellent phone etiquette combined with solid customer service skills
Proven experience in front desk or hotel operations within the hospitality industry
Familiarity with multi-line phone systems and guest management software
Exceptional interpersonal skills with a friendly, approachable demeanor
Ability to handle stressful situations calmly and efficiently
Previous hotel experience is highly desirable to understand industry standards and guest expectations

Pay: From $19.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

📌 Front Desk Supervisor Barrie (Canada)
🏢 Travelodge by Wyndham
📍 Canada