Become the front line of support at Reena as an IT Service Desk Analyst in Thornhill, ON. Provide top-notch technical assistance remotely and in-person for hardware and software issues. This full time role is essential for maintaining support systems and ensuring smooth operations at Reena.

As a Tier 1 analyst, you will troubleshoot desktop, mobile, and network issues, all while delivering outstanding customer service. Solid communication skills and professionalism are paramount in this position. Key Responsibilities:
Offer prompt support for hardware and software problems
Troubleshoot desktops, laptops, and network connectivity issues
Monitor and manage tickets using the Service Desk tool
Liaise with external vendors on support requests
Provide first-line support for Windows-based servers Requirements:
2 years college diploma in related field
1–2 years’ experience in IT Service Desk
Familiarity with Active Directory and Microsoft Exchange
Excellent communication and problem-solving skills
Commitment to ongoing career development Bring your technical skills and customer service expertise to support Reena’s mission in Thornhill.

📌 It Service Desk Analyst At Reena Vaughan
🏢 Reena
📍 Vaughan