About Us

Karen's and Tina's Flowers is a local retail flower shop dedicated to creating beautiful, meaningful floral arrangements for everyday moments, weddings, and sympathy occasions. We pride ourselves on warm customer relationships, quality craftsmanship, and being a trusted part of our community.

Position Overview

We're looking for a friendly, detail-oriented Customer Service Representative to be the welcoming face and voice of our shop. This role is central to the customer experience — from greeting walk-ins and answering the phone, to keeping the shop clean and beautifully organized, to helping customers find exactly what they need.

Key Responsibilities
Greet customers warmly and assist them in selecting flowers and arrangements for any occasion
Answer phone calls, take detailed orders, and confirm delivery/pickup information accurately
Process transactions, handle payments, and manage point-of-sale system
Maintain a clean, organized, and visually appealing shop and display area
Restock and rotate flower displays to keep them fresh and appealing
Handle customer questions, concerns, or complaints with professionalism and care
Encourage repeat business through excellent service,



including asking satisfied customers for Google reviews
Support the floral design team with basic tasks as needed (wrapping, stocking, prepping)
Assist with keeping track of orders, inventory, and supplies

Qualifications
Previous customer service or retail experience preferred
Excellent communication and interpersonal skills
Friendly, positive attitude with a genuine care for people
Strong attention to detail and organizational skills
Comfortable multitasking in a quick-paced setting
Basic computer/POS system skills (training provided)
Ability to stand for extended periods and lift up to 20 lbs (flower buckets, boxes, etc.)
Availability to work weekends and holidays as needed (peak floral seasons)

What We Offer
Competitive hourly wage
A warm, supportive team setting
Hands-on training in customer service and floral industry basics
Opportunity to grow within the shop

Job Type: Part time

Pay: $18.00-$20.00 per hour

Expected hours: 25.0 – 35.0 per week

Experience
retail flower: 1 year (required)

Language:
Fluent English (required)

Work Location: In person

📌 Flower Shop Assistant Customer Service Newmarket
🏢 KAREN AND TINA'S FLOWERS
📍 Newmarket