Become a Customer Support Specialist at Roam, the leader in the car subscription market, based in Etobicoke. Deliver welcoming service and solutions to improve customer experiences daily. In this role, you will be the voice of Roam's customers, addressing inquiries through phone, email, and chat.

This customer-facing position requires you to schedule appointments, maintain service documentation, and foster explicit communication across teams. Your expertise will help enhance the subscription experience as you collaborate with various departments in a bustling setting. Key Responsibilities:
Respond to customer inquiries via various communication channels
Book and confirm appointments for vehicle service




Document vehicle issues and repair requests accurately
Serve as a liaison between customers and operations teams
Capture and relay customer feedback for continuous improvement Requirements:
Minimum 1 year customer service experience
Solid written and verbal communication skills
Proficient with CRM tools like Zoho or Zendesk
Ability to handle multiple priorities effectively
Availability during peak seasons is necessary Utilize your communication skills and customer-focused mindset to create better experiences at Roam.

📌 Customer Support Specialist At Roam Toronto
🏢 Roam
📍 Toronto