Join BDO as a skilled Customer Success Manager overseeing Dynamics 365 Managed Services. Cultivate client relationships and enhance service delivery through strategic vision.

This role is crucial in BDO's growing Solution Operations practice, focusing on Microsoft Dynamics 365 Business Central, F&O;, and CE. The Customer Success Manager will guide multiple client projects, ensuring alignment with business outcomes and effective execution of SLAs. You will also foster team empowerment and innovation through coaching and performance monitoring.

Key Responsibilities
Lead client engagement efforts and relationship building
Ensure adherence to budgets, timelines, and service quality
Support current client onboarding and transition processes




Manage communication with clients on service delivery status
Track performance against KPIs and implement improvements

Requirements
At least 5 years in ERP or CRM technology settings
Solid background in project and client success management
Outstanding problem-solving and leadership capabilities
Experience with Agile methodologies or ITIL preferred
Relevant educational qualifications in business or technology

Drive exceptional client success and service innovation at BDO, optimizing engagement and strategic delivery.

📌 Customer Success Management In Dynamic Services Halifax Regional Municipality
🏢 BDO Canada
📍 Halifax Regional Municipality