Job Class: Office and Admin Spec Sr Child Support Division Administrative Specialist Children Youth & Families Dept Telework Eligible: Yes Full/Part Time: Full-Time Regular/Temporary: Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.

Date Posted: 09/11/2026 Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office AFSCME Division/Unit: DCY - Central Office / DCYF CSE Administrative Supp Work Shift: Early Morning Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $22.62 - $30.62 / hourly; $Bargaining Unit/Union: 206 - Clerical/AFSCME Designated in Connect 700 Program for Applicants with Disabilities: Yes The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. DCYF does not participate in E-Verify. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans.

The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Telework (Within Minnesota or neighboring states) and flexible hours options are available. This position exists to provide advanced specialized technical and administrative support services for the Child Support Division.

This may include developing administrative procedures, responding orally or in writing to a wide range of technical questions and reviewing and independently researching answers, maintaining data integrity within PRISM. Incumbents are required to know technical terminology and special software programs. This position requires advanced professional skills to conduct and continually improve work processes with awareness of immediate effects on customer satisfaction.

Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division. Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule. Processing enforcement-related reports such as FIDM, Credit Bureau, Employer Error, and other program data, including researching discrepancies and updating PRISM.

Preparing and tracking high-priority correspondence from the Commissioner’s Office, program partners, incarcerated parents, and the public, ensuring deadlines are met. Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination and basic technical support needs. Supporting division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other administrative staff.





Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records. Standard computer software programs skills for word processing, spreadsheets, and databases sufficient to create documents, spreadsheets, charts, and presentations such as Microsoft Office applications (Word, Excel, PowerPoint). Complex database and case management system skills sufficient to enter, research, update, and retrieve information from such as PRISM, MAXIS, IDOC, Infopac.

Skilled in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).

Experience working in a child support program, human services agency, or other public sector environment.

Experience using PRISM, MAXIS, Infopac, IDOC, or similar case management or data systems. Knowledge of federal and state child support policies, procedures, and regulatory requirements. Advanced proficiency with Microsoft Excel (complex formulas, pivot tables, charts) and other desktop applications such as Adobe, Visio, Camtasia, or WebEx.

Experience routing or distributing tasks, cases, or workflow using email, CRM systems, or similar tools. It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components: Personnel File Review: all current and former public sector employees About Children Youth & Families Dept Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.

This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership‑driven policies, programs and practices. Connection with their coworkers and communities Opportunities for personal and professional growth As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Paid vacation and sick leave ~12 paid holidays each year ~ Low-cost medical, dental,



vision, and prescription drug plans ~ Dental and orthodontic care for adults and children ~6 weeks paid leave for parents of newborn or newly adopted children ~ Pension plan that provides income when you retire (after working at least three years) ~ Employer paid life insurance to provide support for your family in the event of death ~ Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury ~ Tax‑free expense accounts for health, dental, and dependent care ~ Resources that provide support and promote physical, emotional, social, and financial well‑being Support To Help You Reach Your Career Goals Training, classes, and career development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program.

For more information, visit the Federal Student Aid website at studentaid.Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need. #

📌 Child Support Division Administrative Specialist/Office and Admin Spec Sr (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul