Enhance customer satisfaction as a Customer Experience Specialist with Veikkaus in Helsinki. In this hybrid role, shape customer interactions and drive continuous improvement through collaboration. Join our Customer Contact Center team at Veikkaus to identify key development areas that enhance customer experiences.

You’ll be central to planning, implementing improvements, and training initiatives across the organization. This position also involves close collaboration with service specialists and other partners to foster effective processes. Key Responsibilities:
Identify and implement customer experience improvements
Collaborate with stakeholders to develop training programs
Analyze processes impacting customer service quality




Work on cross-functional projects in customer support
Drive cutting-edge solutions for service enhancements Requirements:
Experience in multichannel customer service roles
Robust understanding of sports betting and online casinos
Proven ability to drive development initiatives forward
Excellent collaboration skills across diverse teams
Proficient in Finnish and English communication Leverage your customer service insight and team-oriented skills to elevate the customer experience at Veikkaus.

📌 Customer Experience Specialist At Veikkaus Suomi
🏢 Veikkaus
📍 Suomi