Enhance customer satisfaction as a Customer Experience Analyst with Direct Energy in Edmonton. This role focuses on resolving escalated customer inquiries, ensuring compliance, and improving processes.

The Customer Experience

Analyst will manage escalated cases from various stakeholders, including regulatory agencies.

Key responsibilities include developing formal responses, analyzing customer interactions, and investigating issues to recommend improvements. Successful candidates will possess exceptional communication skills and a creative problem-solving ability. Key Responsibilities:
Resolve escalated customer inquiries via multiple channels
Develop and communicate formal responses to stakeholders
Review and investigate customer accounts for root causes




Identify business improvement prospects through analysis
Collaborate with stakeholders on customer-related projects Requirements:
Minimum 2 years in customer service roles
Bachelor’s degree in business or communications preferred
Exceptional verbal and written communication skills
Familiar with social media management strategies
Experience in utilities sector and escalation management Leverage your analytical skills and customer focus to drive enhancements in customer experience at Direct Energy.

📌 Customer Experience Analyst At Direct Energy Edmonton
🏢 NRG Energy
📍 Edmonton