Be the voice of customer satisfaction with Trail Appliances as a Call Centre Agent focused on service and repair. Manage incoming service requests and ensure prompt resolutions to enhance customer experiences.

Trail

Appliances, a leading independent appliance retailer in Western Canada, is seeking Call Centre Agents to join their driven team. This role requires handling customer repair inquiries via phone and email, coordinating appointments, and following service requests to completion. You will engage with customers and internal departments to deliver outstanding service while tracking every request accurately. Key Responsibilities:
Respond to incoming service requests for repairs
Book service appointments with technicians or partners
Document and track requests until resolution
Identify warranty and non-warranty calls effectively
Collaborate on exchanges and customer escalations Requirements:
1 to 2 years call centre experience
Robust communication and customer service skills
Detail-oriented and organized
Familiarity with Microsoft Office applications
Fluent in English; Mandarin/Cantonese preferred Provide exceptional service and support customer needs as part of Trail Appliances' team.

📌 Call Centre Agent At Trail Appliances Delta (Canada)
🏢 trailappliances
📍 Canada