Job Summary

We are seeking a local, detail-oriented Client Care Specialist to serve as the welcoming face and organized backbone of our front-desk operations. This is a vital Full time role designed for someone looking to grow a long-term career in healthcare administration. As you master our clinic operations, optimize our workflows, and lead our front-desk patient experience, this role offers a clear path toward a Clinic Team Lead or Management opportunities.

Core Responsibilities

- Patient Onboarding: Manage all new patient inquiries, explain our multi-disciplinary services and accurately match clients with the right therapists.
- Schedule Optimization: Actively manage therapist calendars to maximize clinic capacity and reduce gaps or cancellations.
- Financial & Billing Administration: Process day-today Accounts Receivables including patient point of sale payments, extended health provider claims and provincial claims (e.g., ICBC & Worksafe).
- Accounts Payable: Manage clinic accounts payable by verifying, tracking, and reconciling incoming vendor invoices, utility bills,



and clinic supply orders.
- Front Desk Excellence: Greet patients, communicate warmly and professionally and maintain a spotless, welcoming reception area.

What We Are Looking For: -Local Healthcare Experience: Prior experience working in a Canadian medical or allied health clinic is highly preferred.

-Multi - Tasking & Time Management: Ability to switch between processing invoices, answering the phones and greeting incoming patients without missing a beat.

-Resilience & Composure: Able to handle high-stress situations or a busy waiting room with a calm, professional and positive attitude.

-Tech Savvy: Direct, hands-on experience with Jane App is a massive asset.

-Excellent Communication: Fluent verbal and written English skills with a warm, empathetic phone manner.

Pay: $19.00-$21.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Wellness program

Work Location: In person

📌 Client Care Specialist (Surrey)
🏢 Integrated Functional Health
📍 Surrey