Location: On-site - St.

Language: Excellent spoken and written English required Duration: 12-month contract, with potential for extension Altis Recruitment is seeking Customer Service Representatives to support an innovative, high-volume AI training initiative. This prospect brings together human interaction, technology and quality evaluation, with your work directly contributing to the ongoing improvement of AI systems. You’ll spend your day connecting with businesses across a variety of service environments, evaluating real-world interactions and documenting what you observe.

This is not a sales role. You’ll gain exposure to an innovative AI initiative while applying transferable skills from customer service, hospitality, quality assurance and other people-focused environments. You’ll receive training before new campaigns and work in a structured setting where communication, curiosity, consistency and attention to detail are valued.

You’ll conduct approximately 56 structured outbound calls per hour to businesses and service providers. You’ll maintain approximately 9295% quality expectations while balancing accuracy and productivity. Customer-facing experience in hospitality, concierge services, customer support, reception, client services, call centres,



quality assurance or a related environment is an asset.

Excellent spoken English and strong written communication and documentation skills. Confidence making outbound calls throughout an 8-hour shift while maintaining a polished telephone manner. Ability to follow detailed processes and maintain consistent quality during repetitive work.

Ability to complete an approximately 810 minute English proficiency assessment and commit to fully on-site work. Full-time shifts are 8:00 AM5:00 PM ET or 5:00 PM2:00 AM ET. Weekend availability is required, with two days off per week scheduled based on operational needs.

Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

On occasion, we also use AI-assisted tools to help review applications. #

📌 Client Service Representative (Temporary Full-Time) (St. Catharines)
🏢 Altis Technology
📍 St. Catharines