Lead client success initiatives at Long View in Calgary, enhancing relationships and ensuring service excellence. Drive team performance in this results-driven IT role.
As Client Success
Manager, you will own a diverse client portfolio while leading a capable team to achieve optimum service delivery. Drawing on your extensive experience in IT services, you'll foster client relationships and focus on financial performance. This role is pivotal in transforming client experiences and strengthening partnerships. Key Responsibilities:
- Lead and develop a high-performing team
- Manage service delivery and client expectations
- Build trusted relationships with key client stakeholders
- Oversee financial performance, including profitability
- Drive improvements in service quality and operational metrics
Requirements:
- 10+ years of experience in consulting or IT services
- 5+ years of leadership with direct management
- Expertise in ITIL-based service management
- Proven experience in service and project delivery
- Robust client and stakeholder engagement skills
Contribute to fostering an inclusive and high-performing culture at Long View while driving client success.
📌 Client Success Manager in Calgary
🏢 lvs1
📍 Calgary