Join CompucomStaffing as a Bilingual Support Technician providing in office technical support in Montreal, QC. Leverage your software, hardware, and networking skills to assist end users effectively. As a key player in our client's team, this Technician position emphasizes hands-on Tier 2 support experiences in troubleshooting various technical issues.

Your role will encompass software, hardware, and network assistance to ensure optimal functionality. Transparent communication skills are essential to support users and document processes accurately. Key Responsibilities:
Serve as the single point of contact for user requests
Troubleshoot and resolve Tier 2 technical incidents
Maintain ownership of each support ticket
Document all troubleshooting steps and their outcomes
Escalate unresolved issues effectively Requirements:
Experience in Tier 2 technical support
Excellent verbal and written communication skills
Ability to manage multiple support requests
Knowledge of hardware, software, and network issues
Experience with ticketing systems This role requires a proactive approach to resolving technical problems and excellent interpersonal communication.

📌 Bilingual Support Technician In Montreal (Canada)
🏢 Compucom Staffing
📍 Canada