Are you friendly, organized, dependable, and happiest when helping people? Pender Harbour Resort & Marina is looking for a part-time Front Desk Associate to join our welcoming waterfront team.

This is a year-round position offering approximately two shifts per week—primarily Sundays and Mondays—from fall through spring. During our peak season from May through September, the position will expand to include additional afternoon and evening shifts.

What You’ll Do
Welcome guests and assist with check-ins, check-outs, reservations, and general inquiries
Ensure guest and reservation information is recorded accurately
Answer phone calls and respond to guest questions in a friendly and professional manner
Process reservation changes, cancellations, and payments
Share information about resort amenities, local attractions, and dining options
Operate the resort store, process purchases, and assist with restocking
Respond calmly and professionally to guest concerns, resolving or escalating them as appropriate
Complete light office and administrative tasks
Keep the front desk and store area clean, organized, and welcoming
Support other resort operations as needed

What We’re Looking For
Robust communication and customer service skills
Friendly,



qualified, and comfortable interacting with a wide variety of guests
Reliable, responsible, and able to work independently
Organized and able to manage multiple tasks while maintaining attention to detail
Comfortable using computers and learning reservation systems—we will provide training
Previous hospitality, front desk, retail, or customer service experience is preferred
Experience handling cash and using a point-of-sale system is an asset
Available to work Sundays and Mondays, with additional afternoon and evening availability during our peak season from May through September

What We Offer
$25–$28 per hour, depending on experience
A beautiful waterfront work environment
A friendly and supportive team
A varied role with plenty of guest interaction
Additional hours during the busy spring and summer season

If you are a people person who enjoys creating a welcoming experience for guests, we would love to hear from you.

Job Types: Part time, Seasonal

Pay: $25.00-$28.00 per hour

Experience:
Hospitality: 1 year (preferred)

Location:
Garden Bay, BC (preferred)

Work Location: In person

📌 Front Desk Associate Garden Bay
🏢 Pender Harbour Resort and Marina
📍 Garden Bay