Become a key part of the Retirement Services Team at Manulife as a Bilingual Spanish Customer Service Skilled. Your expertise in customer relations will shine through inbound calls and transaction processing. This full-time hybrid opportunity involves engaging with 401(k) participants to deliver exceptional service.

You will utilize your bilingual skills to address inquiries and help customers understand their retirement options. Commitment to excellence will be essential in this dynamic workplace where you can directly influence customer satisfaction. Key Responsibilities:
Handle 30–40 inbound calls daily with professionalism
Process retirement account transactions accurately and swiftly
Explain retirement information and plan specifics clearly




Guide customers through required forms and documentation
Resolve issues on the first contact following established guidelines Requirements:
Fluency in English and Spanish, both spoken and written
Minimum two years of customer service experience
Robust organizational and multitasking skills
Digital aptitude for guiding users through platforms
Excellent relationship-building capabilities Leverage your bilingual skills and customer service expertise to enhance participants' experiences at Manulife.

📌 Bilingual Customer Service Role At Manulife Toronto
🏢 Manulife Financial
📍 Toronto