Elevate your career as a Technical Service Desk Analyst in Ajax, focusing on maintaining IT service quality and fostering user satisfaction. Bring your technical skills into play while supporting end-users effectively.

This full-time position encompasses a wide range of responsibilities from providing first-line technical support to managing incidents. Candidates with a Community College diploma in IT and 2-3 years of support experience stand out. You will also handle software deployments and assist in onboarding current staff through training.

Key Responsibilities: • Respond to user queries and resolve technical issues • Log and prioritize incidents accurately in the system • Manage user accounts, software updates,



and hardware configurations • Track IT assets and assist in device imaging • Engage in monthly on-call duties for after-hours support

Requirements: • Diploma in Information Technology from a Community College • Relevant experience of 2-3 years in IT support • Valid G Class drivers license prerequisites • Comprehensive knowledge of ITIL and networking principles • Experience with Windows 11 and Microsoft 365 administration

Utilize your troubleshooting and customer service skills to strengthen the IT support team at the Town of Ajax. #J-18808-Ljbffr

📌 Technical Service Desk Analyst Ajax (Whitby)
🏢 Town of Ajax
📍 Whitby