Job Summary
We are seeking a friendly and qualified Host/Hostess to create a welcoming atmosphere for our guests. The ideal candidate will excel in guest services, possess excellent communication skills, and have experience in hospitality or food service environments. This role is vital in ensuring a positive first impression and smooth flow of operations within the restaurant or hospitality setting. The Host/Hostess will be responsible for greeting guests, managing reservations, and coordinating seating arrangements to enhance overall customer satisfaction.

Duties
Greet guests warmly upon arrival and provide a friendly first point of contact
Manage reservations and waitlists efficiently using POS systems such as Micros POS or similar platforms
Escort guests to their tables and ensure they are comfortable
Answer phone inquiries with skilled phone etiquette and assist with reservation bookings or questions
Maintain cleanliness and organization of the host stand area
Communicate effectively with kitchen staff and servers regarding guest needs and seating arrangements
Handle guest inquiries or complaints courteously, escalating issues when necessary




Assist in maintaining a smooth flow of service during busy hours by coordinating seating and wait times
Support team members to ensure an exceptional guest experience

Experience
Previous experience in guest services, serving, or hospitality is preferred
Restaurant experience, especially in a hosting or front desk role, is highly desirable
Familiarity with restaurant POS systems such as Micros POS or similar platforms is a plus
Solid communication skills and the ability to handle multiple tasks efficiently
Knowledge of hotel or restaurant operations is advantageous
Ability to demonstrate excellent phone etiquette and customer service skills
Experience working in fast-paced environments with professionalism and courtesy

This position offers an engaging work environment where excellent interpersonal skills are valued. Candidates should be enthusiastic about providing outstanding customer service and creating memorable experiences for our guests.

Pay: $20.00 per hour

Benefits:
Casual dress
Flexible schedule

Work Location: In person

📌 Host/hostess Toronto
🏢 Capocaccia Trattoria
📍 Toronto