Overview
We are seeking a reliable and customer-focused Call Center Operator to handle incoming phone calls for our restaurant. The ideal candidate will take customer orders accurately, provide excellent customer service, and assist with general inquiries. Previous experience in a restaurant or food service environment is required.

Responsibilities
Answer incoming customer phone calls in a friendly and professional manner
Take food and beverage orders accurately and enter them into the system
Provide customers with menu information, recommendations, and answers to common questions
Handle customer concerns or issues promptly and politely
Communicate clearly with the kitchen and delivery team to ensure accurate order processing
Maintain a high level of customer service at all times
Follow company policies and procedures
Assist with administrative tasks related to phone orders when needed





Experience
Previous experience in a call center or customer service setting is preferred but not required
Solid communication skills in both English and Farsi are highly desirable
Familiarity with data entry, analysis ( MS Office)
Strong bilingual communication skills in English and Farsi
Demonstrated ability to handle multiple tasks efficiently while maintaining professionalism
Knowledge of phone etiquette best practices and excellent interpersonal skills are essential

Preferred Qualifications:
Experience in a call center or phone-based customer service role
Familiarity with restaurant POS systems

Job Type: Part time

Pay: $17.60-$19.00 per hour

Work Location: In person

📌 Call Center Operator / Phone Order Representative Restaurant Thornhill (Canada)
🏢 shamshiri Restaurant
📍 Canada