What You’ll Do:
Welcome and acknowledge guests according to hotel standards.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests ensuring all have receive exceptional service and facilities that are expected by Comfort Inn & Suites.
Operates the front desk equipment such as the property reservation system and key card encoding terminals.
Verify/adjust billing for guests and secure payment.
Arrange transportation or direct guests to local destinations.
Coordinate with other hotel teams to meet guest needs.
Respect and protect guest privacy.
Operate telephone phone console including answering phones, responding to questions, directions or concerns.
Completes the necessary tasks assigned. This may include some basic math, taking messages, and data entry.
Act in accordance with hotel emergency protocols and processes in the event of an emergency, ensuring guest safety as a priority
Show a “can-do” attitude with open qualified communication with colleagues, assisting where necessary to develop team spirit and motivation
Responsible for the safety culture by ensuring the security of the rooms, keys and guests.
Other reasonable duties as assigned from time-to-time.
at we are looking for:
Completion of high-school
Previous experience in a customer focused workplace
Hotel or hospitality experience an asset
Ability to work independently
A team-first attitude
Bilingual French-English an asset
Detail oriented
Comfortable with technology
Passion for service and problem solving
Job Types: Part-time.
Schedule:
8 hour shift
Holidays
Weekends
Job Type: Part time
Pay: $17.60-$18.60 per hour
Work Location: In person
📌 Front Desk Agent Carleton Place
🏢 Comfort Inn & Suites Carleton Place
📍 Carleton Place
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