Farrah Fine Jewellers is seeking an experienced Jewellery Service Specialist to join our team in a full time position with the prospect to grow into our Service Manager role.

This position is ideal for someone with jewellery service and repair experience who is ready to take the next step in their career. You will work closely with our management team and experienced goldsmiths to learn our service standards, repair procedures, pricing, quality control and workshop operations.

Responsibilities
Assist clients with jewellery repair and service consultations
Complete detailed repair intake and provide estimates
Coordinate repairs between clients, sales associates and goldsmiths
Monitor repair timelines and communicate updates to clients
Perform quality control on completed repairs
Maintain accurate repair records
Assist with warranty and after sales service
Gradually take responsibility for the organization and operation of the service department





Qualifications
Previous experience in a jewellery service or repair role is required
Knowledge of jewellery construction, repair terminology, metals and gemstones
Robust customer service and communication skills
Excellent attention to detail and organization
Ability to manage multiple repairs and deadlines
Goldsmith education, certification or bench experience is an asset
Management experience is an asset but not required

This position is designed for someone looking to build a long term career with Farrah Fine Jewellers. Following successful training and demonstrated proficiency, there is an chance to progress into the Service Manager position.

Pay: From $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

📌 Jewellery Service Specialist – Management Track Kanata
🏢 Farrah Fine Jewellers
📍 Kanata