We are looking for a full-time Customer Enrollment Representative to join our growing team.

You'll meet people with different experiences, priorities, and opinions about their current services. Some will know exactly what they're looking for, while others may be exploring their options for the first time.

As a Customer Enrollment Representative, you'll review customers' current plans, learn about how they use their services, and help them explore options that may better suit their needs. Whether that means upgrading certain features, simplifying their package, or introducing new services, you'll guide customers through their choices and assist them with enrollment from start to finish.

Working alongside experienced team members, you'll receive ongoing training and support as you build valuable communication, customer service, and sales skills.

Responsibilities of the Customer Enrollment Representative:
Guide customers through available Internet, TV, home phone, and mobile service options
Explain plans, features, and promotions in a clear and approachable way
Assist customers with enrollment and ensure information is completed accurately




Help customers compare options and select services that best fit their needs
Answer questions and provide support throughout the enrollment process
Create positive customer experiences through qualified, face-to-face interactions
Maintain current product knowledge through ongoing training and development
Work toward individual and team performance goals

The Ideal Candidate:
Positive attitude and robust communication skills
Comfortable speaking with customers in face to face settings
Customer-focused mindset and willingness to learn
Ability to work independently and as part of a team
Strong organization and attention to detail
Previous experience in customer service, retail, hospitality, telecommunications, or sales is an asset, but not required

What We Offer:
Comprehensive onboarding and product training
Ongoing coaching and mentorship
Competitive compensation with performance-based incentives
Supportive and team-oriented work environment
Prospects for professional growth and advancement
Company-sponsored events and development opportunities

Pay: $45,000.00-$55,000.00 per year

Work Location: In person

📌 Customer Enrollment Representative Kanata
🏢 Leading
📍 Kanata