Overview

We are seeking a friendly and organized Guest Services Coordinator to support our guests and ensure a smooth and welcoming experience throughout their stay. In this role, you will assist with reservations, guest inquiries, check-in and check-out coordination, and daily administrative tasks. Your robust communication skills and attention to detail will help maintain excellent service and effective guest operations.

Responsibilities
Assist guests with arrival and departure procedures and provide information about accommodations and local services.
Respond to guest inquiries by phone and email in a professional and timely manner.
Coordinate reservations, guest requests, and scheduling while maintaining accurate records.
Assist with front-desk and general administrative activities.
Communicate with housekeeping, maintenance, and other service providers to coordinate guest needs.
Maintain professional and courteous communication with guests throughout their stay.




Support the team with daily property and guest-service operations.

Requirements
Previous experience in customer service, hospitality, reservations, or a related field is preferred.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Skilled phone and email etiquette.
Comfortable working with computers, booking systems, and standard office software.
Ability to manage multiple requests while maintaining attention to detail.
Friendly, reliable, and customer-focused approach.

Join Grand Turk Ocean Villas and help create comfortable and memorable experiences for our guests while developing your skills in hospitality, guest relations, and property operations.

Pay: $18.24-$26.71 per hour

Expected hours: 40.0 per week

Benefits:
Employee assistance program
Life insurance

Work Location: In person

📌 Guest Services Coordinator Charlottetown
🏢 Grand Turk Ocean Villas
📍 Charlottetown