Elevate your career as a Technical Service Desk Analyst in Ajax, focusing on maintaining IT service quality and fostering user satisfaction. Bring your technical skills into play while supporting end-users effectively.
This full time position encompasses a wide range of responsibilities from providing first-line technical support to managing incidents. Candidates with a Community College diploma in IT and 2-3 years of support experience stand out. You will also handle software deployments and assist in onboarding new staff through training.
Key Responsibilities:
• Respond to user queries and resolve technical issues
• Log and prioritize incidents accurately in the system
• Manage user accounts, software updates, and hardware configurations




• Track IT assets and assist in device imaging
• Engage in monthly on-call duties for after-hours support
Requirements:
• Diploma in Information Technology from a Community College
• Relevant experience of 2-3 years in IT support
• Valid G Class drivers license prerequisites
• Comprehensive knowledge of ITIL and networking principles
• Experience with Windows 11 and Microsoft 365 administration
Utilize your troubleshooting and customer service skills to strengthen the IT support team at the Town of Ajax.
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📌 Technical Service Desk Analyst Ajax
🏢 Town of Ajax
📍 Ajax