Our client, the Bank of Canada has a 3 year contract opportunity for a Bilingual Service Desk Analyst.

Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation

Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations

Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures

Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information

Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting

Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment

Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities

Related activities and deliverables, as required

A minimum of four (4) years of demonstrated experience providing IT support services in an enterprise environment

A minimum of three (3) years of demonstrated experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives

Demonstrated experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment

Demonstrated experience performing device refresh activities,



including user data migration, hardware replacement, workstation setup, and device configuration

Demonstrated experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities

iii. Technical Skills

Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management

Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management

Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management

Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management

Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise setting

Technical Skills

Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management

Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management

Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management

Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management

Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment

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📌 Service Desk Analyst - bilingual (Montreal)
🏢 CQ Search Group
📍 Montreal