Enhance your customer service skills with Energy Safety Canada as a Customer Service Representative. Deliver exceptional service to clients and stakeholders in a supportive team environment.
This role reports to the Manager, Training Services, and focuses on providing outstanding support to students, instructors, and clients. As a key communicator, you will answer inquiries through various channels, utilizing your problem-solving skills. Maintaining customer data and adhering to service objectives will ensure a smooth workflow.
Key Responsibilities:
• Answer customer inquiries via phone, email, and in-person
• Process requests following established procedures
• Maintain accurate customer data and course certifications
• Adhere to quality metrics and service level objectives
• Perform additional duties as needed
Requirements:
• High school diploma or equivalent
• 6+ months in a Contact Center or similar role
• Proficient in MS Office and basic computer skills
• Robust communication and interpersonal abilities
• Experience with data entry focusing on accuracy
Leverage your customer service expertise to help Energy Safety Canada support a safer workforce.
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📌 Customer Service Representative Energy Safety Canada (Nisku)
🏢 Energy Safety Canada
📍 Nisku