Take on a key role at Tangerine as the Manager of Customer Concerns, focusing on complaint management and regulatory compliance. Lead a dedicated team to enhance customer relationships and improve operational efficiencies.In this managerial position, you will support the Complaints Centre of Excellence, ensuring that all client complaints and investigations align with Tangerine’s standards. Collaborate with teams to handle regulatory reporting obligations effectively while fostering a customer-centric culture. Your expertise will be essential in utilizing insights to improve complaint resolution processes.Key Responsibilities:
Champion a customer-focused culture and deepen client relationships
Conduct thorough analysis of complaints and prepare responses




Ensure compliance with regulations and internal policies
Monitor trends and recommend operational improvements
Communicate effectively with clients regarding inquiriesRequirements:
College diploma or university degree required
Minimum 5 years of related financial institution experience
Knowledge of Canadian regulatory and industry trends
Bilingual proficiency in English and French
Excellent analytical and communication skillsElevate your career by enhancing customer complaint handling and contributing to Tangerine's creative banking solutions.#J-18808-Ljbffr

📌 Manager Of Customer Concerns At Tangerine Ottawa
🏢 Tangerine Bank
📍 Ottawa