Join the team as a Service Coordinator and facilitate seamless communication among customers, service technicians, and sales. Focus on managing post-sale activities to enhance customer satisfaction through effective service request management.
This role requires a service-minded individual skilled in coordination and dispatching within the construction or home improvement industry. Your expertise will ensure technicians are efficiently scheduled and customers are well-informed. Proficiency in CRM systems and digital tools is vital to streamline processes and oversee warranty claims accurately.
Key Responsibilities:
• Manage daily calendars and dispatch service technicians
• Communicate updates to customers regarding service inquiries
• Identify and order parts needed for repairs




• Ensure accuracy of work orders in the CRM system
• Track warranty claims accurately with manufacturers
Requirements:
• 1-3 years in a customer service or coordination role
• Familiarity with window and door products and their components
• Excellent organizational and time-management skills
• Digital fluency in CRM and scheduling software
• Robust communication skills for all stakeholder interaction
Drive customer service excellence by managing the complete lifecycle of service requests.
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📌 Service Coordinator for Customer Satisfaction (Bracebridge)
🏢 Muskokawindowanddoor
📍 Bracebridge