Drive customer success as a Strategic Customer Success Manager at MongoDB in Toronto, ON. Leverage your technical expertise and business acumen to align with clients' long-term strategic goals. In this hybrid role, you'll act as a trusted advisor to significant G2000 accounts, ensuring they achieve maximum value from their MongoDB investments.

With responsibilities that include managing customer retention strategies and facilitating executive-level advocacy, your role is crucial. You'll address complex market challenges, forge robust relationships with C-suite leaders, and facilitate transformative business outcomes based on customer roadmaps. Key Responsibilities:
Proactively assess and mitigate consumption risks for clients
Conduct comprehensive business reviews to analyze customer performance




Lead development of account programs to drive resource allocation
Maintain accurate internal systems for customer insights
Influence product roadmaps based on customer feedback Requirements:
9 to 12+ years in a technical customer-facing role
6+ years managing customer health for strategic accounts
Solid communication skills with C-suite experience
Bachelor’s degree in Computer Science or STEM
Proven ability to manage complex accounts Maximize your impact by empowering MongoDB customers through strategic planning and execution in Toronto.

📌 Strategic Customer Success Manager Toronto (Canada)
🏢 MongoDB
📍 Canada