Elevate your career with CPKC as a Critical Incident Manager, where you'll be key in handling high-priority technology incidents.

Your role will be integral to business continuity and performance refinements. Based in Calgary, Alberta, you will leverage your technical expertise to coordinate IT teams during critical incidents. By executing ITIL processes and analyzing root causes, you'll drive improvements that enhance service reliability. A readiness to work a flexible schedule, including nights and weekends, is required for this role. Key Responsibilities:

- Analyze and communicate impact of incidents thoroughly
- Identify operational issues and suggest enhancements
- Lead ITIL Incident, Problem, and Change Management
- Prioritize complex problems effectively
- Foster collaboration with cross-functional teams

Requirements:

- Relevant degree in Computer Science or equivalent
- Experience as a Major Incident Coordinator preferred
- Robust analytical and communication skills
- Proven leadership in resolving complex issues
- Preferred certifications: ITIL v4, CompTIA A+

Contribute to a culture of accountability and continuous improvement at CPKC as a Critical Incident Manager.

📌 Critical Incident Manager at CPKC (Calgary)
🏢 CPKC
📍 Calgary