Join Boldr as a Customer Advocate specializing in social media engagement. Manage customer inquiries and enhance our brand’s online presence effectively. In your role as Senior Customer Advocate, you will address customer feedback across diverse social platforms, ensuring efficient and personalized support. Boldr values individuals who embody curiosity, authenticity, and an impact-driven approach to customer service. Key Responsibilities:

- Monitor and respond to customer inquiries on various social media
- Resolve issues promptly and maintain customer satisfaction
- Build and nurture relationships through effective engagement
- Share updates and key content with the audience
- Report customer insights and advocate for service improvements

Requirements:

- Bachelor’s degree in marketing or related field
- 2-3 years experience in a customer support role
- Strong knowledge of social media practices
- Excellent written communication skills
- Empathetic and customer-focused

Shape the social media landscape at Boldr, ensuring every customer interaction is impactful and meaningful.

📌 Customer Advocate for Social Media Engagement (Toronto)
🏢 Boldr Impact
📍 Toronto