Become a key player in customer service at eQ Homes as a Customer Care Technician. Focus on enhancing customer satisfaction by addressing warranty services and handling repairs with excellence. As a Customer Care Technician, you will support multiple sites, ensuring compliance with Tarion standards.

Key responsibilities include conducting 30-day to 2-year service appointments, addressing warranty deficiencies, and performing maintenance on sales centers. Your positive, goal-driven attitude will enhance the customer experience while you monitor trades and complete warrantable repairs. Key Responsibilities:

- Attend scheduled service appointments for warranty items
- Review service warranty concerns with home owners
- Monitor trades for adherence to eQ standards
- Obtain homeowner signatures for completed repairs
- Assess and investigate emergency service calls

Requirements:

- Solid general repair skills for new homes
- Familiarity with Tarion Construction Performance Guidelines
- Knowledge of building processes
- Customer satisfaction focus
- Commitment to continuous learning

Elevate customer satisfaction and bring your repair expertise to the eQ Homes team.

📌 Customer Care Technician at eQ Homes (Ottawa)
🏢 EQ Homes
📍 Ottawa