Elevate customer engagement as a Customer Experience Leader at Indigo, combining leadership and customer insights to enrich book lovers' experiences. This role fosters high performance and engagement in both digital and physical spaces. Indigo seeks a Customer Experience Leader to drive exceptional customer service in a high-performance environment. You will be responsible for executing customer programs while coaching employees to embody the brand's values.
Key skills include customer service execution, team development, and data-driven strategies to optimize customer experiences. Key Responsibilities:
- Lead customer experience priorities to enhance service
- Coach and develop team members on best practices
- Execute daily communication and sales performance routines
- Support omni-channel execution and customer issue resolution
- Maintain compliance with operational standards
Requirements:
- 1-3 years leadership experience in retail
- Proven track record of executing customer programs
- Robust understanding of retail operations and compliance
- Effective communication and organizational skills
- Passion for Indigo's mission and values
Be the driving force behind Indigo's commitment to elevate customer experiences across all channels.