Take charge as Customer Experience Lead at Scotiabank located in London, Ontario. Drive customer satisfaction while managing a dynamic team of Customer Experience Associates. In your role as Customer Experience Lead, you will manage a talented team and emphasize the importance of client relations at Scotiabank.

Your leadership will be crucial in supporting the team, managing emergencies, and recognizing areas for service improvement. Additionally, you’ll implement essential policies and procedures to enhance operational efficiency. Key Responsibilities:

- Manage Customer Experience Associates and their development
- Establish customer connections and deliver outstanding service
- Handle emergencies as the branch Officer in Charge
- Identify and action enhancements for the customer experience
- Assist in change management for new processes

Requirements:

- Proven leadership and team management skills
- Experience in employee coaching and development
- Must be adaptable with work hours
- Prior banking experience is beneficial
- Knowledge of digital self-service banking options

Play a pivotal role in enhancing customer experiences at Scotiabank in London, Ontario.

📌 Customer Experience Manager at Scotiabank (London)
🏢 Scotiabank
📍 London