Elevate customer satisfaction as a Customer Experience Specialist in Moncton, NB. This full time role involves proactive issue resolution and collaboration to ensure exemplary service delivery. As a Customer Experience Specialist, you'll manage inquiries, service requests, and escalations while working closely with customers and internal teams.

This position prioritizes operational efficiency and long-term customer satisfaction. Your communication and problem-solving skills will be vital as you monitor service performance and identify areas for improvement. Key Responsibilities:

- Manage customer inquiries and service requests promptly
- Investigate issues and coordinate timely resolutions
- Maintain proactive communication on service updates
- Collaborate with internal teams for customer success
- Participate in root cause analysis and improvement initiatives

Requirements:

- Strong customer service and communication skills
- Proficiency in Microsoft Office applications
- Attention to detail in a fast-paced environment
- Previous experience in logistics or transportation preferred
- Ability to manage multiple priorities efficiently

Utilize your skills to enhance customer experiences and support operational excellence.

📌 Customer Experience Specialist Full Time (Moncton)
🏢 Armour Logistics
📍 Moncton